COMMUNITY

Character Gallery / Linking Account Status (Nov. 1)
3 years ago  ::  Nov 1 2011 - 7:25PM
Posts: 6526 Joined: Sep 16, 2011

Hello all,

Please note that we're aware of the issues with character uploading and linking your accounts and are working on a solution to bring each portion back online. Thank you for your patience while we continue to work on this, and I'll let you know once there is more information, or a solution is in place.

Thanks everyone and stay tuned. 


UPDATE - 8:50 PM CST


Everything appears to be back up and running properly for Steam. This includes character uploading and linking of accounts. Please note that to see your characters in your "My Steelport" >> "Uploads" section, you may have to log out, and log back into SaintsRow.com (upper right corner).


UPDATE - 7:15 PM CST


We are still currently working on getting character uploading and account linking up and running again. We are fully aware of all your issues, which is why some of you are getting timeout errors, and others are running into "can not connect" errors. Our recommendation is to not keep trying, but to close down the Initiation Station for now until we give the all clear, to avoid these continual upload issues. Please note that you cannot save your character within the Initiation Station, so if you want to remember your slider values, we recommend writing them down in the meantime.


I'll try to have another status update shortly and as always, we appreciate your patience and understanding.


UPDATE - 5:10 PM CST


Please note that we're in the process of restarting a few of our servers, so you will see the Character Gallery and your account linking go up and down throughout this time.


UPDATE - 4:30 PM CST


We are continuing to work on the actual uploading of characters and linking of accounts. I'll have another update in the near future.


UPDATE - 3:00 PM CST


The character gallery is back online and we're continuing to work on the other systems. Thank you for your patience while we get this back up and running.


UPDATE - 2:15 PM CST



Please note that as of around 2:15 PM CST, we're aware of an uploading and linking issue and are actively working on a solution. Stay tuned for updates.

Community Manager - Volition, Inc.
Follow me on Twitter - @One_Letter (http://www.twitter.com/One_Letter)
Quick Reply
Cancel
3 years ago  ::  Nov 1 2011 - 7:27PM
Posts: 2 Joined: Sep 20, 2011

Will you in an update allow us to save our character locally to the hard drive first?


Then allow us to upload them?


Quick Reply
Cancel
3 years ago  ::  Nov 1 2011 - 7:40PM
Posts: 9 Joined: Nov 1, 2011


Will you in an update allow us to save our character locally to the hard drive first?


Then allow us to upload them?





I don't think they are allowed to under Steam's demo ToS

*Crosses fingers that Saints Row III will be well optimized for PC*
Quick Reply
Cancel
3 years ago  ::  Nov 1 2011 - 7:45PM
Posts: 11 Joined: Oct 26, 2011

very quick response from volation, keep up the good work.

Quick Reply
Cancel
3 years ago  ::  Nov 1 2011 - 7:51PM
Posts: 6526 Joined: Sep 16, 2011


UPDATE


Gallery is back up, and account linking should be working properly again. Please note that you may have to log out of your SaintsRow.com account on this website (top right corner), then log back in in order for you to see your uploaded characters like before.


Community Manager - Volition, Inc.
Follow me on Twitter - @One_Letter (http://www.twitter.com/One_Letter)
Quick Reply
Cancel
3 years ago  ::  Nov 1 2011 - 7:54PM
Posts: 9 Joined: Nov 1, 2011


UPDATE


Gallery is back up, and account linking should be working properly again. Please note that you may have to log out of your SaintsRow.com account on this website (top right corner), then log back in in order for you to see your uploaded characters like before.



Nope, still timing out...

*Crosses fingers that Saints Row III will be well optimized for PC*
Quick Reply
Cancel
3 years ago  ::  Nov 1 2011 - 7:56PM
Posts: 18 Joined: Nov 1, 2011

Arrrrgh every time I try to upload my character it still says "The connection to the community site has timed-out" :( I still have yet to link my steam account, too :/

Wisdom cannot be granted, it must be earned. Sometimes at a cost.
Quick Reply
Cancel
3 years ago  ::  Nov 1 2011 - 8:01PM
Posts: 6 Joined: Nov 1, 2011

Still timing out on Steam for me as well.

Quick Reply
Cancel
3 years ago  ::  Nov 1 2011 - 8:03PM
Posts: 6 Joined: Nov 1, 2011

This is definitely not fixed yet.  I'll just keep waiting for another update.

Quick Reply
Cancel
3 years ago  ::  Nov 1 2011 - 8:04PM
Posts: 5 Joined: Oct 25, 2011

This is really pathetic, and I knew this sort of thing would happen. Here I am wanting to do more important things but am forced to keep the PC on until this problem is fixed, thank you for the poor quality service, I can just imagine what co-op will be like. Cry

Quick Reply
Cancel